Complex Network Troubleshooting


Customer expectations are rising at an exponential rate, and Businesses are looking for better ways to respond to their needs without any disruptions. At the same time, ICT network architectures are becoming more complex. Nowadays, geographically distributed Data Centers based on a multi-layered approach encompassing both physical, virtual and cloud environments, are terrifying complex and keep getting even more and more every single day. Varying transmission speeds, media, devices, technologies and services introduce an additional layer of complexity into the current network ICT architectures. There are simply too many variables and too many dependencies these days to consider – You’ve got so many different multi-tier Cloud-based applications, hosted across geographically distributed Data Centers delivered by multiple service providers – all accessed by different types of users. The fast-growing expansion of IP-based services like multiprotocol label switching (MPLS), Cloud computing, high speed Internet access, virtual desktop infrastructure (VDI), unified communications, and voice over IP (VoIP) brings even greater complexity, while also colossally broadening the scope of the network architecture.

Nowadays, even local area networks (LANs) are becoming increasingly complex and sophisticated, and at the same time more exposed to performance issues and difficult to debug. All that network exponential growth makes identifying the root cause of an issue and resolving it in a timely manner harder than ever.
The ability to identify the root cause of network problems before they affect your IT infrastructure, and consequently your Business has never been more critical. It is well known that when network performance rate falls even a little bit below a tolerance limit, IP-based services quickly collapse, gradually leading to cascading outages, eventually impacting & isolating the entire ICT infrastructure. That’s why the efficient and effective troubleshooting is the key while addressing the increasingly demanding Business expectations.

Are you running into frequent troubles with your Network & ICT Infrastructure?

Our highly-skilled Engineers have extensive industry experience and expertise. They are actively involved in numerous complex troubleshootings worldwide. Apart from deep hands-on involvement, our Engineers & Architects hold an active status of various of the highest recognized industry certifications.

This all proves HAYYDEN capabilities to cope with a vast array of problems around your Network & ICT Infrastructure. Thanks to our end-to-end troubleshooting services we are capable of identifying and solving complicated & complex network issues in a timely fashion. Our Customers are looking for, and need a trusted guidance as soon as network or some other ICT issues occur. We’re hearing the needs of our Customers and understand that clearly, that’s why HAYYDEN aims to take on the entire support services in-house, eventually delivering to its Customers the end-to-end troubleshooting product!

Wouldn’t it be beneficial for your organization to have an IT Business Partner you can reach anytime who will proactively figure out the issue and provide end-to-end troubleshooting support even if the issue itself would fall outside the scope of the initial IT service provider’s responsibility level offerings?

At HAYYDEN, we don’t point the fingers at the WAN service providers, ISPs, suppliers, or the hardware vendors. We also don’t waste time playing the blame game with various third parties as we believe it just gets your Business nowhere. Instead, thanks to our skilled & experienced Engineering Team, HAYYDEN takes a proactive and highly collaborative approach while delivering end-to-end support & troubleshooting service product.

At HAYYDEN, we don’t care where the blame resides, we just care about fixing our Customers’ problems. That’s why we allow our Customers to call us even when it is an Internet-related problem or some issue around WAN connectivity – HAYYDEN will take you through guided series of troubleshooting steps to identify the root cause, and if still necessary we will resolve the problem with your WAN (ISP) telecom operator for you. In this way we will save your money and your time as you are no longer forced to be ‘stuck-in-the-middle’ while your WAN & ISP operators just keep on blaming each other, ultimately leading the whole troubleshooting & investigation process nowhere.

We will also do our best to help you troubleshoot and resolve Network problems remotely. HAYYDEN provides 24×7 phone support, online case submission, and self-help knowledge base. We will also help you via email, over live chat, or through a dedicated web session & conference – in short we will do whatever it takes to help you solve any Network problem.

In addition, our remote managed services will save you a considerable amount of time and frustration whilst increasing overall productivity and reducing your company’s IT Business costs. Most importantly, HAYYDEN’s remote troubleshooting services are completely free of travelling & lodging expenses which brings additional major cost savings to your company!

HAYYDEN’s reputation is regularly confirmed as we are continuously involved in large-scale projects led by very large organizations to detect, diagnose and resolve Business threatening problems.

As surprising as it may seem, we have been even engaged by our main competitors to fix organizational ICT issues on their behalf!


HAYYDEN is recognized worldwide for its expertise in providing complex network troubleshooting services consisting of the following key features:

  • Micro & Macro problem analysis
  • Reverse-Engineering ICT documentation
  • Getting a complete picture of the issue to fix
  • Problem statement
  • Apply Network infrastructure monitoring & instrumentation
  • Quickly drill down to the root cause of ICT related problems
  • Network & Security troubleshooting findings
  • Return your Business & Organization to normal operations in the shortest time possible
  • Recover and get your Business back into operation ASAP
  • Exploit real-time network data for accurate and efficient troubleshooting
  • Apply Network performance monitoring platforms (including open-source tools) to quickly identify & deliver a definitive root-cause diagnosis around your ICT, application, Network & Cybersecurity infrastructure, or system performance issues.
  • Analyze customer-impacting problems to identify and resolve recurring issues quickly
  • Validation
  • Recommendations
  • Troubleshooting reports & Root Cause Analysis (RCA)
  • Provide assistance to your staff in the implementation of corrective measures
  • Remote troubleshooting managed services increase overall productivity and reduce your company’s IT Business costs (including CapEx & OpEx savings)