Effective Communications & Collaboration within the company is the key to a successful Business.
In order to remain competitive, companies need to get more work done with less resources and time. Therefore, to compete more effectively in today’s market, a growing number of companies are realizing the benefits of implementing the Communications & Collaboration (UCC) platforms as they start using them effectively and continuing to explore the positive impact on daily Business operations.
Unified Communications & Collaboration (UCC) solutions integrate separate modes of communication into a single technology platform. This means that a company is able to smoothly unify & integrate, its typical Business service operations with both real-time communications (e.g. instant messaging/chat windows, VoIP, IP telephony, presence information, call control, voice bridges and video conferencing) and non real-time communications (e.g. voice-messaging, e-mail, unified messaging, integrated voice mail, SMS and fax).
Now, just imagine voice messaging, fax, email, and text working seamlessly together with real-time audio, voice & video conferencing, screen sharing, Web collaboration, and data exchange accessible under one single interface, with ‘presence’ notification to display your availability to other attendees and participants. It is generally assumed that Unified Communications platform is a single product. Unified Communications service is actually made up of a set of products delivering an integrated, unified user interface & experience across multiple tools, devices, media types and hardware layers.